Lost my inventory due to a bug

======= NOTICE FOR HELP =======

What happened?
=> I got shot by a base, lost my items, went back to retrieve it but got 1hit the second I opened the bag. Now all contents were lost

Player(s) with issue? (steam name)
=> I.O.N.

Server? (+ EU or + NA or RE EU or RE NA)
=> RE EU

When did it happen? (Use server time: type ingame cb:time)
=>
image

On which Playfield?
=> I do not know what this means. There are planets and I lost my stuff on the surface.

Structure Name(s)?
=> Killer is Fuel Depot by Zirax

Structure ID(s) (Open ingame console and type di)?
=> di does nothing

How can we help you now?
=> Restore my lost inventory. I remember I’ve lost a lot of healing items and ammo. I’d greatly appreciate it, otherwise my first raided POI will be my last for a while.

sounds like business as usual in a survival game. i recommend asking the community for assistance on this one. there are many very generous players out there more than willing to impress new players with their vast wealth :smirking_face:

2 Likes

Hey, @Ionenschatten. Welcome to HWS.

As Bob said, in these kinds of situations, it’d a good idea to ask the community for help ingame. They’re typically very helpful, and they can often help in other ways than we can in a ticket.

Is this the stuff you lost (except for the toolbar of course)?

Yes, that’s it! I’ve recently build Hydroponic Bays for this and that but ran out of bones for fertilizers and nobody had any and I really dislike begging for healing items. I’m surprised I had this little and now I feel like I’ve wasted your time.

Neither the less, those are the items and I’d appreciate if you could restore them. They might not seem like a lot once you put actual hours into the game, but for me, they will decide whether I can fight the next Poi or have to retreat. :smiley:

Normally this is not sometimes we can help with, especially since dying is a regular gameplay aspect :slight_smile:
The community, however, can often help with these kinds of problems easily ^^

But for now I’ll make an exception and return the items. They are in your inventory now. And don’t worry, we don’t really judge whether something is “a lot” or not, since it’s heavily different based on which stage of the game you’re at. If it’s a lot to you, that’s good enough for us.

Thank you!
The issue was not that I’ve died, but that, when I picked up my bag, I died again in the exact second it took to load the bag which I opened with Ctrl F and all of my stuff simply despawned.

On another note, Zirax Fuel Depot successfully raided! :smiley: Have a nice day!

No problem.

And for such cases it’s actually super easy to help, if you just record a video and send it with your ticket. Our logs are limited, so we can’t tell what happened without a video :slight_smile:
We have a guide on recording here: Recording your gameplay in Empyrion

And thank you, you too.

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