My OCD won't work on HWS RE NA

I joined HWS a couple years ago but I think it might have been through one that is not RE.
I think I found out how to switch servers through HWS connect…there is an option here to do that and I can see my character and personal inventory from here, I even got my daily prize.
But when I try to access my ocd from the game I still get the same error message that my character is located on another server. What am I doing wrong ?

Creating another topic won’t help!

You can’t transfer your OCD from HWS+ to HWS RE.