New season, empty OCD and Bank

[scruba20]

======= NOTICE FOR HELP =======

What happened?
=> OCD and Bank empty

Player(s) with issue? (steam name)
=> #crabypady

Server? (EU or NA)
=> NA

When did it happen? (Use server time: type ingame cb:time)
=> 26DEC2020

On which Playfield?
=> FREELANCER STORY

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> Finished up nursing school and got moved with the navy end of July and I haven’t had a chance to play since. didn’t get a chance to liquify my stuff at the end of season 12 but I thought that my OCD and bank would follow me post season. lost some alien cores and a bunch of gear but hoping that you can recover that was uploaded, thanks.

[Dr.Dark]

Hey, there was a full wipe on the 24th.
You can read below what is lost in a full wipe:

HWS Resets, Wipes & Settings

Server Full Wipe To follow the patch cycle of Eleon, adapt to new changes, create new content and make things overall more interesting we have a 3-month season cycle on HWS. In addition, full wipes must be done (on any decent server) to ensure the integrity and smooth runtime of Empyrion in Multiplayer. However, on HWS a full wipe does not mean the loss of everything for you. Your playtime on HWS is always rewarded and will be rewarded in the next season. What will be transferred HWS DNA …

@RexXxuS

What will not be transferred

• Completed Factory Blueprints (ships, bases)
• Player Inventory
• HWS Marketplace Trades
• Player Level
• Factions
• Ships
• Bases
• OAM Fuel
• HWS Skill Tree Skills & Skill Points
• O Supply Counter (you can use o:supply after the full wipe)
• Every illegal item in the OCD

[Jascha]

nothing should have been completely “empty”.
OCD and part of your Bank did follow.

So what exactly did you loose?