apologies but it is actually hard coded in the game and not an HWS feature. the correct place to request this would be with the developers at eleon studios
as far i know, here on HWS it is already set higher as the normal default of 300ms, meaning almost every other server would kick you out already at 300ms
so if you have such terrible connection, either find a way to get your connection better or find a server that is somewhere near you so you don’t have such high ping
there is a selection for ping higher than 300 ms in the server selection list so it should be acceptable. Also I will gladly move to a HWS server when he puts one down in the southern hemisphere. So far despite all the bleatings to the contrary HWS is still the best PVP server and also the best for non pvp content. Maybe the old EU server can be sent south and be used down here? I have noticed that my ping on the server selection window is around 250ms, however as soon as I am in game it is around 290ms. Around 10pm my time it goes up to 350+ ms. and there are not many players on. A rumour is that a test server is kicked off on that hardware at about that time. However even during normal US daytimes the ping will skyrocket when in mild use playfields seemingly for no apparent reason.