======= NOTICE FOR HELP =======
**What happened:**When I attempt to access NA Connect I get the following message - Sorry, but you have not played on this HWS server yet. Of course, I have played on the NA server, but my data seems to have disappeared.
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**Player(s) with issue:**Aeonbug
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**Server:**NA
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Time (cb:time): 16.00 - 09/12/2018
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Playfield:
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Structure Name(s):
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Structure ID(s):
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**How can we help you now:**I would like to have access to my data on NA Connect
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Hello @aeonbug
did you login on NA and played ~5 minutes before trying to check NA Connect?
No. I didn’t know you had to re-activate it every now and then. Not had to do it before.
Normally not, but as announced we have changed the infrastructure.
Everyone have to re-sync his player file now.
Let me know if it works after you logged in to NA.
I read that announcement yesterday, but I cannot find any reference to re-syncing the player file.
I have made it to NA and NA Connect is now working. Thank you.