Character rolled back and lost credits

HWS Get Support Support
1

======= NOTICE FOR HELP =======

What happened?
=> Character rolled back and lost credits (drop from 39.5m to 27.1m)

Player(s) with issue? (steam name)
=> Credits on hand are reduced by lot.

Server? (+ EU or + NA or RE EU or RE NA)
=> RE EU

When did it happen? (Use server time: type ingame cb:time)
=> Around 7pm yesterday

On which Playfield?
=> Could be Rusa Alpha - EIIO II as I disconnected there once and relog in a different ship after warped from BH Homeworld PVP.

Structure Name(s)?
=> disconnected in M1 Miner RE and relogin to Zeus

Structure ID(s) (Open ingame console and type di)?
=> 7169861 and 2625449

How can we help you now?
=> increase my credit balance by 12.4m please

2

I can’t find this player name on RE EU

3

This is your credit history
image

As you can see it can’t be a rollback, because you never had 27 136 111 credits before.
Hence I don’t know what caused this random(?) credit loss. Couldn’t find anything in the logs.
Did you use an ATM?

4

Thanks for response.

I deposited 20k gold coins in the ATM near by, just to check what is it’s worth. But that was the last line of the log, so it is not the cause…

By looking at the time, it happens 1 hour after I logoff. So no idea…

5

Hmm, I really don’t know. ATM would be the only explanation.
It’s blind faith here and I restored it as an exception for now.

  • Restoring specific container content or connected logistic inventory (yellow). Because of the amount and untrackable records for us, we can’t help you here unless you have a video of that incident.
    We will only ONE time give you items back if the loss is big. Based on blind faith.
6

Thanks, much appreciated for your time :slight_smile:

7

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