Character rolled back and lost credits

HWS Get Support šŸ†˜ Get Help
1

======= NOTICE FOR HELP =======

What happened?
=> Character rolled back and lost credits (drop from 39.5m to 27.1m)

Player(s) with issue? (steam name)
=> Credits on hand are reduced by lot.

Server? (+ EU or + NA or RE EU or RE NA)
=> RE EU

When did it happen? (Use server time: type ingame cb:time)
=> Around 7pm yesterday

On which Playfield?
=> Could be Rusa Alpha - EIIO II as I disconnected there once and relog in a different ship after warped from BH Homeworld PVP.

Structure Name(s)?
=> disconnected in M1 Miner RE and relogin to Zeus

Structure ID(s) (Open ingame console and type di)?
=> 7169861 and 2625449

How can we help you now?
=> increase my credit balance by 12.4m please

2

I canā€™t find this player name on RE EU

3

This is your credit history
image

As you can see it canā€™t be a rollback, because you never had 27 136 111 credits before.
Hence I donā€™t know what caused this random(?) credit loss. Couldnā€™t find anything in the logs.
Did you use an ATM?

4

Thanks for response.

I deposited 20k gold coins in the ATM near by, just to check what is itā€™s worth. But that was the last line of the log, so it is not the causeā€¦

By looking at the time, it happens 1 hour after I logoff. So no ideaā€¦

5

Hmm, I really donā€™t know. ATM would be the only explanation.
Itā€™s blind faith here and I restored it as an exception for now.

  • Restoring specific container content or connected logistic inventory (yellow). Because of the amount and untrackable records for us, we canā€™t help you here unless you have a video of that incident.
    We will only ONE time give you items back if the loss is big. Based on blind faith.
6

Thanks, much appreciated for your time :slight_smile:

7

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.