I need help please, my advenced voidium extractor disappered from tool belt

[jahJedi]

======= NOTICE FOR HELP =======

What happened?
=> my advenced voidium extracor disapered from my belt slot 9

Player(s) with issue? (steam name)
=> item lost

Server? (+ EU or + NA or RE EU or RE NA)
=> EU RE

When did it happen? (Use server time: type ingame cb:time)
=> i have my extractor on slot 9 100% of the time, no metter what and uce is ONLY on voidium extraction. now when i come to voidium i noticed its replaced by medpack in slot 9. i dont know what happened but i swear i did not selled it or giveed to somone. Please is there any way i can have it back?

On which Playfield?
=>

Structure Name(s)?
=>

Structure ID(s) (Open ingame console and type di)?
=>

How can we help you now?
=> can i have my voidium extractor pls?
PS.
I created a new one now so i can continue but i still ask to get my original one and i think its lost due to some bug.

[Nycold]

Is it possible that you might pressed the Z when holding it? Z will drop the current selected toolbar slot.

[jahJedi]

it will if i hold the item, but i select it carfly only on safe depopsit extraction from my CV (use opening whit forcefield) working extra safe whit so expancive equpment. i notice the lose on atempt to extract vodium. returrned home, cheched ALL conteiners awrefing and ther none, so crafted another one and flyed back

[RexXxuS]

@jahJedi

Player(s) with issue? (steam name)
=> item lost

Neither does this player name exist nor “Charons” on RE EU.

@jahJedi

When did it happen? (Use server time: type ingame cb:time)
=> i have my extractor on slot 9 100% of the time, no metter what and uce is ONLY on voidium extraction. now when i come to voidium i noticed its replaced by medpack in slot 9. i dont know what happened but i swear i did not selled it or giveed to somone. Please is there any way i can have it back?

That is not a valid time format either. This is very crucial for such tickets.

[jahJedi]

Its Jahjedi. for somereason my name here diffrent… Ok it was not updatred for a few years… changed. Rex please check again.

[RexXxuS]

Hi,
ok, better. Even though the time is still a mystery.

Anyways, crawling the logs I see this:

and 2 minutes later this:

and one minute later this and it keeps at slot 2 for a long time:

Before 10:57 you had not Extractor Drill for a long time as well.
The last time you had one was on 4th May at 20:50.

Long story short: we have no clue where your drill went and can’t re-track your drill behavior and if it was now stored in your container or not.

In general items do not disappear and we would then need some way of a video of the incident in best case.
If this loss is game breaking for you though we have mentioned this in our guide:

READ FIRST: Will You Receive Support? - Yes or No

Dear HWS Player, While Empyrion has been released as a “full version”, it is still best seen as an Alpha or Beta. That means: bugs. A lot of them. HWS is the only server that goes above and beyond: We spend our free time to assist you. We forward all eligible reports to Eleon. We help you with recovery and issues — no matter if you are a Supporter or not. We’ll warp you, refund resources or ships, impersonate for faction support — if you follow the rules outlined below. Reforged…

• Restoring specific container content or connected logistic inventory (yellow). Because of the amount and untrackable records for us, we can’t help you here unless you have a video of that incident.
  We will only ONE time give you items back if the loss is big. Based on blind faith.

So you can use your one-time blind faith ticket and we restore it once.

[jahJedi]

Hi Rex, its super strange, as i mined voidium whit it for sure after 4th May. i noticed late that it missing yes but not for two days…
I already good a new one and its not breack my game but i can see that somthing wrong whit logs and it did just puff gone.
it will be nice if it restored and if not than empirion

[RexXxuS]

Ok, gave you your claim.

[jahJedi]

Thank you very much Rex