Hi,
of course you can ask for help but it is the same procedure as for all the others who had this or similar bugs:
That means in short:
- proof of your content or
- Glitch Loss - #2 by RexXxuS
The only thing we can do is restore your player from a certain save game. All progress you have till now would be lost and we would need the exact timestamp when it happened.
Since this is very time consuming we mostly do it if the loss is dramatically high.
- Nevertheless the logs are always good to send if a crash happens
That is all we can do for now.
RexXxuS