Lost everything after ocd recycle

[Ripley]

======= NOTICE FOR HELP =======

What happened?
=> I upgraded my OCD to lvl 5 and when i recycled my base straight after it failed to give me most of my materials including 1 alien core + 1 aux core. it just filled up 4 slots of my OCD.

Player(s) with issue? (steam name)
=> Ripley

Server? (EU or NA or RE)
=> RE

When did it happen? (Use server time: type ingame cb:time) Friday 17th of September 2021 02:19
=>

On which Playfield?
=> Planet Abakk, Bifrugota system

Structure Name(s)?
=> Tranquility Base RE

Structure ID(s) (Open ingame console and type di)?
=> 18092238

How can we help you now?
=> id really like to get my alien and aux core back if possible

[Dr.Dark]

Hey, do you have EGS Recycle level 5? Without that you only get blocks back.

Edit:
See here:

EGS Recycle Structures

Much of the galaxy remembers when deconstructing ships, bases and pretty much everything else was enough to give you space tremors for life. Thanks to the geniuses at EGS, we now have the ability to recycle your vessels with the power of Science! Depending on your upgrade level for EGS Recycle, you will be able to recycle vessels and get up to 90% of your materials (in form of blocks and devices) back, and perform recycles at a number of locations, and possibly anywhere, if your EGS Recycle lev…

[Jascha]

Also please post the Player log about the recycle, there it tells you what was lost and why. Then we can see further

[Ripley]

Hi yes i mentioned i leveled up the ocd to lvl 5, i did this just before i recycled into my OCD. I suspect the website did not update with the correct OCD level before i recycled.

[Ripley]

21-09-17 02:19 Recycle
Structure RIP: Tranquility Base RE (18092238): ’ 'Not: 2 x CPUExtenderBAT3 (2033) Not: 5 x CPUExtenderBAT4 (2034) Not: 1 x CPUExtenderBAT2 (2032) Not: 1 x Teleporter (1377) Not: 1 x Alien Core (1401) Not: 1 x Eden_AuxillaryCPUBA (2211) Not: 3 x Cannon Turret BA (1648) Not: 2 x Sentry Gun 1 - Player (1673) Not: 1 x Artillery Turret BA (1651) Not: 1 x ShieldGeneratorBAT2 (1812) Not: 10 x Advanced Constructor (714) Not: 3 x Rocket Turret BA (1649) Not: 2 x Large Generator (T2) (1034) Not: 2 x Furnace (1132) Not: 6 x Wireless Connection (1627) Not: 18 x Light 6 (1278) Not: 38 x Window F (1549) Not: 4 x Window D (1549) Not: 301 x Container Extension (1683) Not: 229 x Window A (1549) Not: 5 x Fuel Tank (T2) (260) Not: 1 x Medical Station Type 1 (1571) Not: 1 x Medical Station Type 3 (1571) Not: 1 x Medical Station Type 4 (1571) Not: 11 x DoorSingleArmored (1112) Not: 1 x BoardingRamp1x2x3 (1707) Not: 7 x Stairs Wedge (839) Not: 2 x Growing Plot (Steel) (462) Not: 4 x Ventilator (1956) Not: 6 x Container Controller (1682) Not: 3 x Forcefield Emitter 1x2 (1500) Not: 1 x Fuel Tank (T1) (259) Not: 3 x Food Processor (962) Not: 3 x Motion Sensor (1257) Not: 1 x DoorSingleGlassFullRArmored (1112) Not: 4 x Hangar Door (5x3) (1008) Not: 2 x Large O2 Tank (263) Not: 1 x Armor Locker (1370) Not: 1 x ATM (1134) Not: 1 x Repair Station (1372) Not: 2 x DoorSingleGlassFullArmored (1112) Not: 2 x Plant Grow Light (564) Not: 16 x Fuel Tank (T3) (1035) Not: 1 x Container Controller (Ammo) (1689) Not: 1 x Deconstructor (1371) Not: 1 x Repair Console (1490) Not: 1 x Clone Chamber (781) Not: 1 x Warp Drive Tank (336) Not: 1 x Medic Station (1571) Not: 1 x O2 Station (291) Not: 6 x StairShapes (839) Not: 1 x Repair Bay (T2) (1231) Not: 1 x Shower 2 (927) Not: 1 x Toilet (927) Not: 1 x DoorSingleRArmored (1112) OCD: 764(1529) x Combat Steel Block L (411) OCD: 44(88) x HeavyWindowQ (1549) OCD: 216(431) x Combat Steel Block L (411) OCD: 34(67) x HeavyWindowFGlass (1549) OCD: 15(30) x Window G (1549) OCD: 24(47) x HeavyWindowFBottom (1549) OCD: 2(4) x HeavyWindowS (1549) OCD: 30(60) x HeavyWindowT (1549) OCD: 83(166) x HeavyWindowP (1549) OCD: 272(543) x Hardened Steel Block L (405) OCD: 22(45) x Combat Steel Block L (411) OCD: 10(20) x HeavyWindowN (1549) OCD: 1(2) x HeavyWindowL (1549) OCD: 1(2) x HullCombatExtendedLarge6 (411) OCD: 20(40) x Window H (1549) OCD: 4(9) x HullCombatExtendedLarge3 (411) OCD: 3(6) x Window I (1549) OCD: 6(12) x HeavyWindowM (1549) OCD: 1(1) x HullCombatExtendedLarge4 (411) Not: 2 x Eden_ModularPulseLaserSVIR (2249) OCD: 6(12) x HullTestShapes1 (1549) OCD: 3(6) x RailingVertGlassModular (1981) OCD: 6(12) x HeavyWindowHBottom (1549) OCD: 36(72) x HeavyWindowGGlass (1549) OCD: 21(42) x HeavyWindowHGlass (1549) Not: 16 x Holographic Screen 03 (928) Not: 2 x Holographic Screen 01 (928) Not: 7 x Security Guard (1466) Not: 2 x Cryo Chamber (1281) Not: 1 x Eden_ChromiteResource (927) Not: 1 x Lab Table 1 (1281) Not: 4 x Striplight (Double corner) (1278) Not: 1 x Table 1 NPC (1465) Not: 1 x Table 2 NPC (1465) Not: 4 x Fridge 3 (1588) Not: 6 x Striplight (Single corner) (1278) Not: 2 x Mega Onion Flower (929) Not: 1 x Security Guard (1466)

[Ripley]

this is the log from before when i upgraded the OCD hope it helps : 21-09-17 02:05 OCD Buy
paid 7000000 credits and 400 RP for OCD-Level 5.

[Dr.Dark]

I didn’t ask about your OCD
I asked for your EGS Recycle level. Two very different features.
OCD Level 5 doesn’t have anything to do with recycling structures.

[Ripley]

ok im beginning to understand, i thought i just needed to upgrade my OCD…i asked in chat about this in game…nobody mentioned i needed to level something called EGS. this is a foresight on my behalf i can see that now. Thanks for taking the time to explain.

[Dr.Dark]

If that was indeed the problem, then I recommend you go here and read:

EGS Recycle Structures

Much of the galaxy remembers when deconstructing ships, bases and pretty much everything else was enough to give you space tremors for life. Thanks to the geniuses at EGS, we now have the ability to recycle your vessels with the power of Science! Depending on your upgrade level for EGS Recycle, you will be able to recycle vessels and get up to 90% of your materials (in form of blocks and devices) back, and perform recycles at a number of locations, and possibly anywhere, if your EGS Recycle lev…

That page will tell you everything you need about EGS Recycle.

[Ripley]

it would seem this is indeed the case, i went along to HWS connect and i dont se this feature listed there (high chance im being blind) only thing i see is a tab on EGS Stealth. I Gave the EGS recycle a good read and i did not level this element alongside my OCD first. Would it be possible in this instance to retreive the alien core? the rest i can aquire next season at some stage. I apreciate this has turned out to be my own fault. But i did try to do things correctly and grinded quite hard for the RP cost.

[Dr.Dark]

@Ripley

tab on EGS Stealth

EGS Recycle doesn’t really need a tab the same way as many other things. But if you go into Structure Commander and then click Manage, one of the button will say Recycle.

@Ripley

Would it be possible in this instance to retreive the alien core?

Sadly not. If this exception was done for you, imagine the amount of players on the forum tomorrow asking for alien cores Sorry.

But i did try to do things correctly and grinded quite hard for the RP cost.

You’re in luck though. OCD is a very important feature on HWS, especially since there’ll be a full wipe on the 24th this month, and items in OCD aren’t wiped. The OCD Level has also never reset, so you’ll also have level 5 next season, until you upgrade.

But since it doesn’t sound like you know much about EGS Recycle, here are three important commands:

[Ripley]

That decision is a bit harsh considering everything i did is time stamped on the server and i obviously did conduct the recycle just after i upgraded the OCD. I thought this proof would validate giving someone back a core they lost by mistake, i mean you can see i actually did have a core from the recycle list provided. im not someone pretending i had a core in the hopes of getting one.

[TwitchyJ]

You have to keep in mind one important thing though, had you read the guide (as every player is required to do) then this wouldn’t have happened.

It’s not admins fault you neglected to do your due diligence.

If they make an exception for you then they have to do the same for everyone else, and they have already decided not to make that exception for other players in the past.
It wouldn’t be fair if they made an exception for you now after all this time.

[Ripley]

if this was a real life problem and i did something wrong id expect such strictness, But this server is meant to be about having fun right? and enjoying a game we all love to play. A few people will come along and make mistakes, but is this not the reason why the server logs everything…so you can validate these situations? why potentially ruin someones experience with the server by punishing silly mistakes like this.

[Dr.Dark]

If it was just you, it probably wouldn’t be an issue.
But imagine this scenario:
The admins refund your alien core. Tomorrow 20 players with EGS Recycle less than level 5 come and make the same type of tickets, except these guys do it on purpose and lie about the reasoning.
Because the admins helped you out, they would also have to help out these 20 players (which by the way takes a long time to do)

Sadly the best thing you can do here is to learn from your mistake. I’m sorry, but I don’t think you should expect that the admins will help here.
Had this been caused by a bug or a server issue it would be completely different scenario, but sadly it would take a huge amount of time if staff had to help every time players made mistakes.

@Ripley

by punishing silly mistakes like this.

It’s not about punishing you in any way. The issue is, it would be a huge time sink to have to help out if more players come tomorrow with this same issue.

I would recommend you read this post, about when staff will help out: READ FIRST: Will You Receive Support? - Yes or No

[Ripley]

Well on those grounds i guess its only right to drop this debate and respect the decision. Thank you both for your time on this matter.