What happened?
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My hws armor turned into a advance light armor.
I had opened the locker on my base and was about to change the hws armor with an advance light armor.
Server disconnect happened and it logged me out (without me hiting the quit button). When I logged in I had 2 advance light armor (identical, with same boosters) but no hws armor. One advance light armor I was wearing and the other was in the locker.
Player(s) with issue? (steam name)
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0Alex0
Server? (+ EU or + NA or RE EU or RE NA)
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RE EU
When did it happen? (Use server time: type ingame cb:time)
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10/03/2025 11:27
Unfortunately this is another thing we don’t have logs over, meaning we would need a video to be able to help.
Our policy is one of these blind exceptions per player, and since I just did that for you in your last ticket, there’s unfortunately nothing we can do to help you here, unless you can give us a video of the loss.
I completely understand that it’s frustrating. Unfortunately, Empyrion is a very buggy games, and bugs like this are sadly common.
A lot of issues, we can help with without videos, but specifically issues related to damaged structures or individual items (ie. anything that’s not your inventory as an entirety), we don’t have logs over.
The armor you’re wearing, we’re also blind towards.
Some of it is due to API limitations, from what Eleon give us, and other parts is caused by the logs being too complex for us to navigate in.
All described above is likely true for every server in Empyrion.
And because of all this, and to keep it fair for everyone, we have made some general guidelines of what we can and what we can’t help with. A part of this policy is that we can make one blind exceptions where our logs are limited, which is based on trust from our side.
There are specific tools like Nvidia ShadowPlay or similar ones, that record your most recent 20 minutes of gameplay or so. Those are really helpful in Empyrion.