If no admins are present during an alleged incident, you MUST provide proof that supports your claim: Photos are good, but videos are best.
Without such evidence, any assistance you may receive will be significantly and understandably reduced.
Each incident / claim will be dealt with on a case-by-case basis as there are so many potential situations. We will always look at a report in an unbiased manner and will do what we determine to be appropriate.
The HWS Staff genuinely cares about this community and will serve that purpose by making fair and reasonable judgments about any given situation we deem important to the well-being of the community as a whole.
We do not, however, engage in drama or personal disputes that do not violate / involve the rules.
- If you frivolously make claims and accusations which prove to be false, you will be punished.
HWS Staff have the final word on the validity and repercussions of any claims following an investigation.
Any violation of our guiding principles is punishable.
Empyrion is by far not a triple A game, it has only a handful developers and even less QA Testers. Multiplayer is also not their main focus of the game. You can and probably WILL lose things to bugs, issues and unexpected - possibly even unrealistic incidents and game errors.
This also counts for the HWS servers. There is mainly only Jascha and RexXxuS for thousands of players responsible. There is a very large community of players and we don’t always know everything in detail. We always try our very best to provide you with access to a free server and we guarantee to help fix problems and to continuously improve your in-game experience.
Still keep all of this always in mind and try to contact the Admins only if your loss or issue is of big value for you.