I started it, but I guess more then the Harddisk is brokenā¦ we will contact our provider as soon as possible. Very sorry. but it has nothing to do with beeing a 3rd server or so. It could have been the same with EU or NAā¦ just bad āluckā so to say.
Iām quite frustrated about it too. We will keep you up to date.
Shit hit the fan, well just tell us what exactly are we supposed to do, i mean i guess you will restore all from some backup? Should i took out resources and move to EU until this all is solved or what am i supposed to do to control any damage.
For me its ok as usuall, whatever we do there are always some problems to solve, usually unexpected and nasty. I just wish i wont loose any more autominers or this seasson will be remebered as season of lost autominers 
Good luck with repairing guys!
Ahh now i see BP are gone already, halfway fed up Pegasus Battlestar too, well its starting to be painfull crash
Bit more detail:
the third server is corrupt / broken.
While the server did read / write processes it crashed what caused corrupt / broken files (ships, bases, players)
Yesterday I formatted / reinstalled Windows on it but it seems like the hardware is not working correctly nevertheless.
This will force us to completely change the server again (I donāt know how many servers we tried nowā¦)
For you guys itās important:
For individual help please contact as like this one:
That shouldnāt happen and we would need more information about that.
But overall playing now with corrupt data is really a game on fire.
Believe us that we are very frustrated and are stuck in this negativity train for long time now.
We canāt improve HWS overall as long as these chains exist 
Its ok Rexx, thanks for quick response. I see constructors are stucked, not producing, I dont have any chance to pack somehow in reasonable time its just too much stuff so i guess ill leave it all as it is and go to EU.
BP gone yes, can tell you names if that can help you what happend, but it wasnt expensive, not sure but i think it was:
2x Warp Box
1x SV-6.0-V-Wing-V7
And sadly half prepared Battlestar-Mercury-1907 and this is only pain, not big, 80k at least in iron.
But its not a priority in any case also lost is not that big, just reporting in case it could help.
It looks like the factions are gone, in the faction tab are no more shown and everything on the planet is labeld [???]. We can still use our stuff and access everything, in the faction tab are we shown as a team on the right side but the left side blanco.
hm just checked the whole faction file was corrupted too
If you cant access something let me know.
You might want to create your faction Again and leave the old. But doing this would possibly mean that you cant access your old stuff. SO we would have to do it together.
Iāll prepare a massive faction change function for that.
We keep it for now, we can access all our stuff. Never touch a running (?) system 
omg just not what you need yet another server. I feel your pain admin
Im taking a break until its all prepared and calmed down so you will have time to sort it faction by faction. New faction without your help is not and option for me, its another dozens of hours to accept all those ppl jumping one by one to sanctuary requesting accepting in faction, not gonna do that again.
The worst on this damn crash is that loosing of time for all of us, players and admins. Why luck abandoned us, why?
Are The Titans, The Mysterious Ancient inhabitants of Sanctuary behind this?
But for sure they was giantic enough to crush the server.
I have had no luck for the last 6 wks in this game but I will stick it out cus I love it here. Never CSW so glad I am not caught up in this new horror show.
Ppl dont realise how much they miss by not using CSW, so few of them are on track of this Titan mystery above, well that at least leave me enough space to discover it on my own and get their ancient huge minigun for myself. The size of that thing must be huge (aproximatly 3x of normal size guessing from what iāve seen so far)
what are you on about i am lost?
Yes, will do!
They started the hardware intervention as soon as you logged out.
Alright fellow Sanctuary guys. Sadly it took longer than expected and announced by the provider.
That was the hardware diagnosis:
Hardware diagnosis:
There was a problem with the watercooling system so the server was probably overheating, the issue has been fixed.
So overheating would make sense for a sporadic server restart.
Itās the last time we try that server over night now.
Fingers crossed it is not going down 
Otherwise a new server is needed.
HWS Sanctuary is up again!
Good job guys, lets put some pressure on the server!
Ok so messages from ppl locked in bases start incoming, as corrupting of faction file did no good to us all.
Please Rexxx can you tell us briefly what should we do to start sorting things, some problems:
I dont know what else, simply, tell us what to do and how to proceed to not add more work to you so all can get to normal asap. Thank you.
for the general faction stuff please read @Jascha post again
For corruption. Well if it works for you then itās good to use I guess. Just if you see any weird problems you might recycle it.
Auto Miners? Hmm, the planet surface wiped?!
That is not so cool indeed.
I would suggest waiting for the coming night or maybe two nights.
If only the water cooling was the problem and it didnāt cause more collateral damage we can start a bigger refund campaign if possible.
With Alpha 6.5 (planned for tomorrow morning), I can do all the factions with a few clicks even if they are not online. Iāve finished all functions needed for that today.
So If possible leave as much as it is now. Tomorrow morning i would then set each planets player and structures to their faction. The only thing might be that you have to set things to private later if needed.
Hydro generator problem is most of all about keep planet clear, its possible not performance demanding, more like everylittle counts. Also i wanted them just in front of base, it seems that ill ahve to runn further and further, but not game breaking.
Autominer. Nothing confirmed so far, first round was lost during server crash at 20:00 (i call it since than like that 
) I was kicked from faction somehow and all of them became unaccesible for all faction. Now im affraid about new ones, because of faction corruption.
Ok ill tell ppl to take it easy there, will check structures and clean up mess, we will see if it works, i hope it is for good of us all. Thank you.
And thanks Jascha. Seems like you are becoming more powerfull with 6.5 
Spooky
