Here are a few of the more common instances of rule-breaking, ignoring in-game warnings, or just good practices to employ to be safe ‘just in case’:
1.1 Your Structures are seized by the “HWS” faction or gone for “No reason”!?
The possible reasons for this are listed and explained on the previous pages, but you have basically two options:
- Create a Get Help ticket if you are unsure about the why and what
- You are in front of “your” ship/structure, but it says HWS?
The cost for this command is:
(Blocks * Devices) / 2 credits + RP* (in Starter system 1000 credits + RP*)
*RP cost = Class size of structure
1.2 Ingame warnings
Player: "I visited a planet and was warped off and lost my ship!
There is normally no way to lose your ship in this situation, except you didn’t read the Map description before you jumped / entered a planet and left your cockpit.
Heed Warnings! They are audible and visual.
Consequence: Ask your faction members or the player community to help you. We assist only in rare cases and are not obligated to do so.
1.3 How to get the ID of a Structure
Type “di” in the console and check the ID at the top middle screen:
Tip: If you’re concerned about ship loss when warping, always warp with ‘di’ enabled in the console so you can screenshot your exact location and relay that information to us via support ticket.
Check the statistics page of the structure:
Check the HWS Connect Structure Commander
1.4 Warp camping
You have 3 mins to get 1.5k m away out of the warp zone. No exceptions.
Consequence: If caught, you will lose your ship and possibly more if it’s a repeat offense.
1.5 Server Warnings
Even though they are not always easy to read, make sure to read all red in-game warnings! You can always re-read them by pressing , (comma) or . (period) and then click on the Server Tab on the far right.
Consequence: the red warning that Black Hole wipes every 24 hours is one example where help/rescue will not likely be offered.
1.6 Faction Thief
Taking faction property when leaving a faction leads to accusations of stealing which can cause bigger problems for you AND your new faction. Griefing / Sabotage is not allowed!
Tip: If you leave a faction - Don’t take what doesn’t belong to you!